What element helps an investigator understand an individual's obstacles to sharing information?

Understanding an individual's obstacles to sharing information is primarily facilitated through building rapport. Rapport refers to a harmonious relationship characterized by mutual understanding, respect, and empathy, which creates a comfortable environment for open communication. When an investigator establishes rapport, individuals are more likely to feel at ease and be willing to share their concerns or barriers, such as fear of repercussions or mistrust in the process.

In contrast, trust, connection, and empathy, while important in their own right, do not solely focus on the relationship dynamics that encourage disclosure. Trust is crucial for open communication but can be more challenging to establish without first building rapport. Connection refers to the personal bond but may not wholly encompass the nuances that inhibit information sharing. Empathy is vital for understanding and being sensitive to others' feelings; however, it may not directly facilitate the discussion of individual obstacles unless rapport has already been established. Thus, building rapport is the critical first step in enabling individuals to feel comfortable discussing their challenges.